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Christmas Sale: Get 15% Off Any Cooker In The Store +Free Color Cookbook +Free Shipping At VitaClay Chef
About VitaClay Chef
OUR EVOLVING STORY
The ancients knew that mind and body care was the passport to good health and clear thinking. Communication between body, mind, and soul is the key to listening to nature. In this way, they at VitaClay honor the planet—in the most loving and peaceful way.
VitaClay has been producing the highest quality green cookware using modern technology and ancient culinary art of cooking for over fifteen years. All over the world, unglazed clay cooking is considered to be the magic ingredient in many recipes. Healing, healthy and wholistic, clay is the dynamic and transformational catalyst the ancients prized for unlocking the nutrition in food and its medicinal properties.
At VitaClay, our connection to ancient wisdom and nourishing traditions fuels our imaginations and informs all the products we design. A love for mother-nature and respect for technology adds synergy to everything we make--to bring you the most eco-positive cookware on the planet. And with the added benefit of saving time and tasting amazing. We are evolving and growing as humans. We can really feel it and we’re sure you can too. Being eco-logical in creative and healthful ways creates wellbeing and lowers our carbon footprint. We’d discovered our commitment to green living gives back to the world in unexpected ways.
OUR CONSCIOUS GUARANTEE
VitaClay is responsibly and consciously manufactured. Our relationships with our vendors have been cultivated in person for over ten years so we know that both the working relationship is healthy and the people making our products are caring for both the environment and the people at their facilities. We guarantee both the strength and purity of our organic clay and the commitment of our manufactures.
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How to get VitaClay Chef promo code and have the products at the best price
“Couponing doesn’t make you cheap, it makes you smart”. Before checking out any item online, make sure that you go to coupon providers like a blog, social media network, coupons websites, and through their affiliate channels.
All you have to do to be able to use the coupons for discounts fromVitaClay Chef is to simply go on our website couponupto.com and follow these four simple steps:
- Go to our website couponupto.com and findVitaClay Chef
- Copy all the latest Coupons/promotional codes & Discount codes, or click to the deal you want to use; the site will automatically turn toVitaClay Chef website.
- At theVitaClay Chef’s Website, choose the product you want to buy
- Proceed to payment but REMEMBER to PASTE the discount/promotional code before finalizing the purchase
- SIT BACK and WAIT FOR DELIVERY
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VitaClay Chef FAQ
What is the warranty policy?
limited one-year warranty
Essenergy, Inc. (Essenergy) warrants their Products against defects in material or workmanship for a period of one (1) year from the date of original purchase, when utilized for normal household use. Essenergy will repair or replace the Product, at its option, at no charge except for shipping and handling.
This warranty does not cover: (1) damage due to incorrect customer instruction, installation or set up; (2) cosmetic damage or damage due to an act of God, accident, misuse, abuse, or negligence; (3) commercial use of the Product; (4) modification of any part of the Product; (5) damage due to improper operation, improper maintenance, or connection to an improper voltage supply; (6) damage due to an attempted repair of the Product by anyone not authorized by Essenergy to service the Product; (7) normal wear of parts; (8) damage or defects caused by shipping or faulty packaging or mishandling in transit; (9) any non-electric mechanical attachments and accessories and disposableparts including measure cup, spoon, inner pot, outside case, cord and plug; (10) any use outside of North America
SAVE YOUR SALES RECEIPT. Warranty service will require presentation of proof of purchase in the form of a bill of sale or receipt which shows the date of purchase and establishes that the Product is within the warranty period. PLEASE REGISTER YOUR PRODUCT.
Product must be registered in order to claim warranty services. Please visit https://vitaclaychef.com/pages/product-registration to register.
You will be given a Case ID number after your claim is submitted. If you have any questions or need further assistance, please contact us at (408) 329-1150.
This warranty is invalid if the factory applied serial number or production date has been altered or removed from the Product.
If you are instructed to return the unit for testing, the complete electronic housing (without clay pot or lid) must be returned and insured with freight prepaid. Be sure to package in the original packaging and ensure the machine is secure inside of the box with no rattling, or movement once the box is sealed. If the unit arrives with damages from shipment, the warranty will be invalidated.
Please attach your name, address, telephone number, and a description of the problem along with return postage. The product must be sent carefullypacked and properly cushioned to prevent damage in transit. Your failure to abide by these provisions may cause your request for warranty service to be denied, and the repaired unit will be returned at your expense. This warranty is extended only to the original purchaser of this product and does not extend to any commercial use or unreasonable use. This warranty is valid only in the United States and Canada.
Note: repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Essenergy shall not be liable for any incidental or consequential damages for breach of any express or implied warranty on this product. Except to the extent prohibited by applicable law, a particular purpose on this product is limited in duration to the duration of this warranty.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
How about the shipping?
We process all orders within 1-2 business days.
For domestic 48 continental states, it takes about Standard Shipping for 5-8 business days; Priority Shipping for 3-5 business days.
What is the general returns policy?
You may return brand new, unopened items sold and fulfilled by VitaClayChef.com within 30 days of delivery for a full refund (shipping and handling not included). We'll also pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging.
How can you calculate your refund?
We may issue full or partial refunds for an order. If a new item is returned opened, or an item is returned as unwanted (i.e., not defective), a reasonable restocking fee may be deducted from your refund.
The following conditions and exceptions apply to partial refunds.
Any opened item returned within 30 days of delivery: 85% of item's price.
Any unopened item in original condition that is returned more than 30 days after delivery: 80% of item's price.
Any item that has obvious signs of use or opened: 50% of item's price.
Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error: up to 50% of item's price.
Shipping and handling charges are borne by the buyer.To ensure the safe return of the merchandise, items valued at over $75 must be returned to the seller with a traceable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $35, we suggest USPS delivery confirmation service.
Sending the return via a trackable shipping method protects you in the event a seller doesn't receive an item. If a package doesn't arrive, we can implement an A-to-z Guarantee claim (something we can't do for untracked packages).
What does “factory refurbished” mean?
In general, factory refurbished products are products that wouldn’t otherwise be sold as new, for a variety of reasons. They may have been used in field tests, used in sales displays at trade shows, or returned by a customer. As a result, factory refurbished products may come with minor blemishes.
All factory refurbished products have been cleaned, quality checked and tested. Factory refurbished products are certified at the factory as fully operational, and come with a 90-day parts and labor warranty.
Return policy procedure
You may return new, unopened items within 30 days of delivery for a full refund, or for credit towards another item (shipping and handling not included).
1. Simply contact us and include the following information in your message:
Your name and address
Your order number
Your original payment method
Your reason for the return
How you'd like us to handle your return – whether you'd like a replacement, exchange, or refund.
2. We will then provide you with our shipping address and an RMA number, which you will need in order to return your item. Please note: Items returned without an RMA number will not be accepted, so it’s important that you include the RMA number on your returned shipment.
3. Ship us the item and please include:
The RMA number
All items must be returned in their original product packaging. Items that have been opened will be subject to a 15% restocking fee, and we may only issue a partial refund for items that are returned with obvious signs of use. (See Calculating your Returns Policy.)
A copy of your receipt and/with your order number.
Your contact info: your name, your phone number and you email address, in case we need to contact you to fulfill your return.
4. Your contact info: your name, your phone number and you email address, in case we need to contact you to fulfill your return.
Damaged / non-working items
In the unlikely event that you receive an item that has been damaged in shipping or is non-operational for some reason, simply follow the procedure above, and we will, at our discretion, either repair or replace the item. While you will be responsible for shipping the item back to us, we will cover the cost of return shipping to you.
IMPORTANT: When returning an item, please insure it! If it gets damaged in shipping and hasn’t been insured, you will be responsible for the cost of repairing or replacing the item.
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