In case you enter a discount code during checkout that doesn't exist or isn't currently active, then you can see the message: “Unable to find a valid discount matching the code entered”.

To use the Ellie coupons on their website, you need to meet the conditions:

•  The items you choose must meet all coupon requirements as explained in the Terms and Conditions.

• The coupon has not expired. 

• The seller uses the Ellie checkout system or a customized checkout system that accepts the coupon.

To avoid this problem, you should check out carefully Ellie promo code before that promo code could be expired, some promo codes are tied to a minimum purchase, a first-time purchase, or tied to geography, and other reasons.

The sitewide discount from Ellie is applied on certain purchases. For Year-End Deals, the store may have its own requirement to offer you a sitewide discount.

Let us know via email, our team will confirm with Ellie to fix and remove all Promo Codes, Coupon Codes, and Deals that aren't working.